As the COVID-19 pandemic continues, we will continue to be here for our clients and their pets as long as we’re considered an essential business. For the health and well being of our clients, patients, and staff, we are taking precautions and changing the way we do business and see appointments. Despite these changes, please remember your pet's health is our top priority! Please see below for our COVID-19 procedures.
If you are coming to visit us for appointments or picking up products, remember to bring a cell phone (and charger, to be safe) with you as we are not allowing clients in the building for the foreseeable future. If you do not own a cell phone, please mention this when making the appointment or requesting medications so we can instruct you on how to proceed.
Our staff members will be communicating on cell phones from the building. If you are here for an appointment and see a blocked or restricted number during your appointment, that is our staff trying to call, not spam calls! Please answer your phone when here for an appointment.
For medication/food pick-ups, we ask that clients call us from their vehicles to notify us of your arrival. You can reach us by calling (207)989-6531. We can accept payment over the phone with a credit card, but are also accepting all other forms of payment.
For appointments, please call us to check-in. If you do not call us, there is no way for us to know you have arrived as we don’t have anyone monitoring the parking lot. A staff member will call you after check-in to get further information about your pet. Once an exam room becomes available and is thoroughly cleaned and disinfected, a staff member will come outside to get your pet for their appointment. Clients will not be allowed into the building with the exception of an extreme circumstance.
If your pet is here for euthanasia, we make sure we do our very best to allow clients to be with their pets to say goodbye if they wish to be present. We are not allowing clients into our exam rooms for euthanasia appointments, but are making accommodations that allow clients and staff to remain safe and socially distant while being with their pets. During appointments of this nature, we kindly ask that you and anyone with you be wearing a mask while our staff is assisting you. Please call our office for more information.
For an update on our euthanasia policy as of November 2020, please visit our blog post here.
In order for our staff members to assist you and our patients, we require that all cats be in carriers and all dogs be on leashes. If you do not have a cat carrier, we have cardboard carriers available for purchase for the appointment, but clients must put their cat in the carrier before we are able to see them. Lost pets make us sad, especially when they get lost on our property. We want to avoid any tragedy during the hand-off between you and our staff.
We also ask that when a staff member comes out to get your pet, please be waiting outside of your vehicle ready to hand them off. Many pets are protective of their owners and their vehicles, so this makes the transition safer for our staff, plus it diminishes possible exposure to you and our staff.
A doctor will examine your pet and call you to discuss your pet's condition. A staff member will bring your pet back out to you after the doctor's exam is finished. Payment will be received via telephone for your appointment. If you are paying with cash, please let us know and we can collect from you outside.
If you are here for an appointment with your pet, we ask that you please stay in the parking lot until the exam is finished. Our curbside care appointments are not drop-off appointments! Every pet left behind is left with a staff member who cannot assist other pets until you return. We ask that you stay in the lot until your appointment is over so staff can best serve you and other clients who are also waiting.
If you are picking up medications or food, we will bring these items to your car. Please call us when you arrive and we will take payment directly over the phone. We are still accepting cash at this moment, but would prefer all other payment methods if possible.
With our phone lines undoubtedly being busier than normal due to the new protocols, if you are unable to reach us for general inquiries/requests, you can also reach us at info.brewervet@gmail.com. You can also reach us here on Facebook - urgent/time sensitive inquiries should call or e-mail since Facebook is not regularly monitored during our busiest days.If you are visiting us for any reason, we urge you to practice social distancing when interacting with staff members or other clients in the parking lot. As the weather gets warmer, we understand folks may want to get out of their cars to enjoy the sun, but please be courteous of others peoples’ (and pets’) space during this time. Keep a minimum of a 6 foot distance from people who are not in your household, and make sure your pets are at least 6 feet away from other pets who are not in your household.
With new COVID-19 information coming out every day, it’s still hard to predict when we will go back to normal and let clients in the building. Until then, we will continue to be here for our patients. Curbside care/service takes a little extra time and legwork for our staff, so we appreciate your patience! Thank you to everyone who has sent us words of thanks and encouragement - it means so much to us! Please be kind, stay safe, and stay healthy! We’re all in this together!
NOVEMBER 2020 UPDATE: For our newest update on our COVID-19 procedures for Fall/Winter, please see our blog post here.